Crisis and issues management

We help organisations around the world prepare for, manage, and communicate around crises – to protect their people, assets and reputation.

A foolish man thinks he knows everything while he sits by his hearth at home; but he knows not what to answer if he is put to the test.

– Viking proverb

Crisis Preparedness

Ensure your organisation is prepared for a crisis, with the right plans, processes, and tools in place.

Training & Crisis Exercises

Facing a crisis is daunting – ensure your people know what they will face, and have a chance to practice their response.

Crisis Prevention

Stop a potential crisis reaching crisis stage – Understand, map, and break down potential issues and risks.

Crisis Communication

In the fast-paced world of social media & 24hr news, it pays to be prepared. Ensure your communicators have the materials they need to react quickly.

Litigation Communications

Reputation isn’t dependent on the rule of law – you may win in court, but still suffer in the court of public opinion. Communicating effectively around ongoing ligation is vital.

Post-Crisis Review

Learn from past crises – understand what went well and areas for improvement, and update plans, processes and training to enhance your future response.

When a crisis hits, we act fast. We offer a round the clock crisis response via our 24/7 phone service – always on hand to provide strategy advice and support. We can help however you need – whether advice by phone, someone to join your crisis management team, or communications support.

  • Strategy – What actions do you need to take, and how should you talk about them? We can provide senior strategic counsel for your leaders, and communications/media strategy support to your communicators
  • Press office – We can provide additional staff to join your press office as media responders
  • Spokesperson – We can act as your spokesperson for press conferences and media interviews
  • Social media – In a crisis, social media becomes vital – as a tool to communicate your position, and as a way for stakeholders to engage with you. We can help you plan and execute your social media response.
  • Content Development – We can prepare materials – messages, Q&A, press releases, statements, speeches etc.

 

Get in touch with Lukasz.Bochenek@leidar.com, tel ‭+41 79 746 18 73.‬